At Pureblossom, we aim to make your shopping journey as seamless as possible. We understand that plans can change, and you may need to cancel an order. That’s why we’ve designed a straightforward cancellation process to make things easy for you.    

When Can You Cancel Your Order?    

We process orders quickly, so the ability to cancel depends on the order's current status. If your order is still being processed and hasn’t been shipped yet, cancellation is typically possible. However, for custom or personalized items, different terms may apply.    

To check if your order is eligible for cancellation:    

• Log into your account on our website.  
• Or, contact our customer support team for quick assistance.  
• Acting promptly increases your chances of successfully canceling your order before it moves to the next stage.    
   

How to Cancel Your Order    

Canceling your order is simple:    

• Log into your account on our website.  
• Go to the ‘Order History’ section and locate the order you want to cancel.  
• Click on ‘Cancel’ and follow the on-screen instructions.  

If you encounter any issues, our customer support team is always ready to help. Remember, cancellations can only be processed before the order has been shipped or completed.    

Refund Process for Cancellations    

Once your cancellation request is approved, we’ll initiate a refund to the original payment method used at checkout. Refunds usually take a few business days to appear, depending on your payment provider. If you have questions about your refund status, feel free to reach out to our support team.    

Exceptions to Order Cancellation    

While we try to accommodate all cancellations, there are a few exceptions:    

Custom or Personalized Products: These cannot be canceled once production has started.    

Shipped Orders: Once your order is packed or shipped, cancellation is no longer possible.    

Sale or Promotional Items: Orders placed during clearance sales or special promotions may have specific cancellation terms, which will be outlined during checkout.    

If you’re unsure about your order’s eligibility for cancellation, don’t hesitate to contact our customer service team for clarification.    

Policy Updates and Legal Information    

Our cancellation policy is subject to change, and we reserve the right to update it without prior notice. While we strive to provide accurate information, occasional errors may occur. By placing an order, you agree to these terms and acknowledge that we may cancel any order that violates our policies or appears fraudulent.    

Need Help?    

Have questions about our cancellation policy or need assistance with your order? Contact us anytime at caliinnovationssolutions@gmail.com. Our dedicated team is here to ensure your experience is as smooth and stress-free as possible.    

Thank you for choosing Pureblossom. We value your trust and are committed to making every step of your shopping experience enjoyable!